Who are we
We are an Australia-wide rewards organisation who provide mobile applications to support Australian member organisations to provide benefits to inform, recognise, engage and reward their members. We sources the best deals on entertainment, travel, lifestyle and many more products for you to pass onto your employees and members.
We seek to create a connection between Australian businesses and Australian member organisations. Member Organisations benefit from having a rewards and recognition solution with the widest range of goods, services and experiences. While businesses provide “Discount Offer/ Coupon” advertising on the platform, allowing them to reach the members of the organisations members. All advertising on the platform in based on this simple premise that it should have a value to the members.
To be the market leader in employee & member benefit solutions with the widest range of rewards Australia wide. The focus being on acquisition of new products and innovative streamlining of the delivery system.
To help organisations attract & retain employees and members through by providing a cost effective rewards platform with a wide range of benefits. Quite simply helping them to Reward, Recognise & Engage their important members.
Member Based Organisations
We define a Member Base Organisation as a closed group of individuals that belong to your organisation in some way.
Employees,customers, suppliers, members of the social club, sporting club, professional body, sports governing body or other groups could be considered to be the members. In sporting associations all athletes, coaches, staff and officials would be considered a Member Based Organisation. Closed simply means that there are rules the members must abide by and generally a fee is payable to the club, association.
You must recognised as an organisation. Generally having some form of government registration is enough proof. ABN or certificate of registration etc.
We don’t allow organisations that allow the public to join for no other purpose than to get our benefits.
Our platform comprises a database with thousands of geo-located offers and a web based API that manages on-boarding of users and access to the offers. We offer three products to member based organisations, and it really depends on the size of the organisation and the technical skills in the organisation.
Large Organisations with Existing APP
For large organisations we provide customised solution to integrate to your existing membership management system and mobile app. This could give your members a seamless experience within your own app.Your content goes here.
Large Organisations needing APP
Many member based organisations, even large ones, may not have a suitable app to host our benefits. For these groups we have a “skin-able” mobile app. The customisations is generally logo, colour scheme the non-offer content. Generally we don’t charge the organisation for the APP or other development we do at the platform end. Special request can be accommodated and we will quote the costs and effort required. The APP always belongs to us but your members see your logo and styling. However the organisation must be able to demonstrate how they currently engage their members and how they will encourage their users to use the app.
For the best user experience, we may still integrate to your membership management system, depending on your requirements. Some organisations will require third-party support to create the services (API) that we would connect to. This would be the organisation’s expense, however we will work with your provider to make sure you get value for money. We can offer this service but there may be costs associated. The bit we don’t charge is connecting them you to our service.
Use the shared APP
For smaller organisations, we have our own shared app. This app has many of the same features of the “skin-able” app but does not require publishing the app. Users simply load the app, scan or enter a code, complete the registration details and they have access to your membership information and benefits we provide. Being a public app your members may also be members of other organisations, if they are then a menu will prompt them to choose when they launch the app.
Smaller but still Want Own APP
We differentiate between large organisations and smaller ones simply because providing a free app to all organisations would be very costly to us. Our revenue is advertiser driven and larger member groups makes our advertising space more valuable. We are willing to discuss creating your own App but there will be some development and integration costs that we are willing to negotiate.
Why Member Benefits – Recognise -Reward – Engage
Rewards for Employees
Rewarding employees for hard work and achievement is one of the top ways in which organisations improve retention rate and overall engagement. Improved employee retention is not only a money saver (recruitment can be a costly endeavour), but promotes loyalty within the organisation. This goes hand in hand with the engagement that ensures your employees are happy and producing their top work. This allows you as a business to focus on your core business practices and add to the overall value of your brand.
Rewards for Members
While rewarding your members is different to rewarding your employees, they have similar goals and results. Ensuring that your members are kept engaged to improve retention is very important. Providing a platform for members to access discounts on products & services could be the difference between your members staying loyal or swapping to a competitor. Statistics show that organisations with rewards programs see their members spending up to 300% more than organisations without.
Of course many businesses are member based organisations and some are which to advertise on our platform. For these businesses we provide an in-expensive flat rate advertising platform. We charge an annual fee rather that a fee-per-advert as we believe most organisations find this more comfortable.
People love the groups they choose to belong to and your offer is enhanced by this feeling and should enhance the love. That is we only accept advertising in the form of discount vouchers or coupons and only if there is clear value to the members. Our advertisers are all family friendly, this means we have a huge list of things that we won’t advertise. Actually the list is quite small but if you are unsure if your offer is family friendly, our experience says that we are not likely to allow the ad.
We don’t ask premiums to be at the top of categories, and we don’t allow ads to appear in categories that they don’t fit. Our goal is that your offer is seen as a benefit to the members of our member based organisations.
Offer are geo-located and we also handle, online, delivered and at location services such as an electrician. The offer will be seen when the member is looking for your product or service and they are close enough to do business with you.
As a business owner, you choose if the voucher is single use or multi-use and if multi-use how often it can it be reused. It doesn’t matter if the user has used your voucher or not if you are the closest your business will be on top.
Am I being tracked..
The system collects data to provide users with the best experience possible. When a search is done your last set location and radius that you have set in your setting is sent to the system. The system does not know if you set this by searching for a location or using the GPS in your device. Notice that the system has no idea if the location is the current location, one that was searched for or one that the GPS was used when your app was started.
When we do use GPS we turn the GPS off as soon as we get an accuracy of better than 100 metres. We do this to save your battery and secondly we don’t need to be very accurate. Sometimes a more accurate location because your device has used the GPS recently and we don’t re-check your location if it’s less than a minute old. It should be noted we use standard GPS calls to the devices operating system. The device may be logging this location but its not in our control.
We don’t actually get your location until you do the next search and the system only knows your device is somewhere in the 100m radius, because we don’t transfer the accuracy data to the system. Or logs have a time and date you sent the data to us not when it was correct. We purge the logs when they start to cause a performance issue.
So the answer is we don’t track you very well and we never share your location with any one.
1.2 Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion.
2. Collection of Personal Information
2.1 MyPhoneVouchers.com only collects personal information for the purposes of conducting business as an online service provider. Calls might be recorded for staff coaching, training and order queries. The information we collect from you will include information you give us when you:
(a) Complete a transaction with us;
(b) Register or subscribe to our website;
(c) Purchase a restaurant voucher or contact us;
(d) Rate/review a restaurant via the MyPhoneVouchers.com website.
2.2 We need to collect information about you in order to enable us to deliver our service. This information includes, but is not limited to, details such as:
(a) Your name;
(b) Your contact details including your email, home address and billing address;
(c) Your payment details; and
(d) Other personal information that we collect in the course of a transaction or that you provide us when you contact us.
3. How MyPhoneVouchers.com Will Use and Disclose Your Personal Information
3.1 MyPhoneVouchers.com uses your personal information for the purposes of:
(a) Providing our services to you;
(b) Our internal management needs;
(c) Our marketing activities; for example newsletters and SMS;
(d) Responding to any inquiries or comments that you submit to us;
(e) Any other purpose you have consented to; and
(f) Any use which is required or authorised by law.
(e) For coaching and staff training purposes.
3.2 If you decide to complete an online form, the information that you enter into the online form will be collected and saved by us. The information you supply to us is used to assess your requirements and to enable the relevant restaurant or takeaway delivery partner to contact you in response to your enquiry.
3.3 We may disclose your information to various third parties that provide services to us, including third parties that provide our payment gateway, marketing, logistics and technology support services. This may include providing your information to third parties that are located outside of Australia. Where your personal information is transferred outside Australia (including India, Philippines, Malaysia, China), we will do so in accordance with APP 8.
3.4 We may disclose your information to various third parties for the following purposes:
(a) To send you marketing material for goods or services we think might interest you (whether or not related to your application);
(b) For administration purposes (including but not limited to processing your home delivery order or restaurant booking);
(c) For such other purposes as we shall in our discretion determine, including for our commercial advantage
3.5 It is a condition of your use of the MyPhoneVouchers.com website that you agree to allow your data to be disclosed to these third parties and for them to establish contact with you. If at any point in time you would like your saved data to be deleted from our system, please contact us and we will arrange to have your records deleted from our database.
3.6 As a user of our service, you may occasionally receive email or SMS updates from us about new products or services being offered by MyPhoneVouchers.com, along with newsletters, noteworthy changes to the website and any other material we deem relevant. You can always unsubscribe and opt out from receiving these messages.
3.7 Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable. Such situations may include: to perform, maintain or enforce contracts with our users or suppliers; to protect the rights or properties of MyPhoneVouchers.com, our business affiliates, our users, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing, or who may be threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.
3.8 Like most websites, there is certain information we automatically track, including the URL that you just came from, the browser you are using and your IP address. This data is utilised to improve the services of MyPhoneVouchers.com and does not include any personally identifying information.
4. Opting Out of Promotional Information
We at MyPhoneVouchers.com work hard to provide our clients with the best possible service at all times. From time to time, we will send our members newsletters, updates and other useful information. We hope that you will find these items informative and useful. However, should you choose to not receive them in the future, you will have the ability to unsubscribe from the mail database by following the Unsubscribe instructions at the bottom of each email.
5. Security of Your Personal Information and Cookies
5.1 All user details captured by MyPhoneVouchers.com are stored securely at all times and will never be provided to any unauthorised third parties. While being transmitted over the Internet, all credit card details are protected using SSL (Secure Socket Layer) encryption. MyPhoneVouchers.com has been verified for security and compliance to PCI standards eWay an independent third party. Credit card details are handled by a 3rd party Payment Gateway called Direct Payment Solutions (DPS), a leading PCI Compliant Provider of secure credit card processing solutions. MyPhoneVouchers.com will never save your actual credit card details. We will simply save a reference to your card, which is called a token. This token is provided to us by our Payment Gateway. Saving the token means that for future credit card transactions we can give you the option to charge the same card you used previously without having to re-enter the card details. You will still need to enter your MyPhoneVouchers.com password to use this credit card. If, at any time, you wish the token to be removed please email us at [email protected] and we will have these removed. In that case you would need to re-enter your card details on the next order. For the avoidance of doubt, MyPhoneVouchers.com will not in any circumstances be liable to you, or third parties, for loss or damage arising from credit card fraud or identity theft.
5.3 We may, from time to time, use “cookies” to store your preferences, record session information and collect information on how you visit and access our webpages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.
6. Access to Your Personal Information and Complaints Procedure
6.1 You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team.
6.2 If you believe that MyPhoneVouchers.com holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and MyPhoneVouchers.com will respond to your request within a reasonable time. MyPhoneVouchers.com will not charge you for correcting your personal information.
6.3 If MyPhoneVouchers.com no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by law, MyPhoneVouchers.com will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.
6.5 to make a complaint about a breach of the Australian Privacy principles, which include how we handle your personal information, you may contact us with the details provided in clause 6.4 above. We will endeavour to respond to your complaint within a reasonable time after it is received. If you require further information regarding privacy it can be found at the Office of the Australian Information Commissioner
We committed to providing exceptional customer service and quality products. We endeavour to have our servers up 24/7 and pay for professional hosting in commercial data-centres. Outages may occur from time to time but you can be assured that we will be working on returning the servers to production as soon as possible. From time to time we will be adding features. However, it is envisaged that this will cause minimal disruption. By all means contact us if you have a problem and we will attempt to resolve your problems via email.
All of our prices are in Australian dollars (AUD) and inclusive of GST (Goods and services tax) as of 31 January 2019. Advertising vendors are charged $360AUD per year per voucher. Artwork is charged at a reasonable commercial rate.
We do not give refunds if you simply change your mind or make a wrong decision. You may decide to remove your ad from the platform at any time, however we do not refund annual advertising fees. If you do not think you have received value from advertising on the platform we may choose at our absolute discretion to continue to allow your ad to run without further payment for a period of time.
My Phone Vouchers reserves the right not to publish and furthermore remove without warning any voucher that does not meet our standards. In general we provide a “Family Friendly” advertising platform. All offers must show a clear benefit to the members. A list of prices of good or services while may be an offer and may be good value is not a discount offer. The ad must show the size of the discount in dollar or percentage term.
The following is subset of products and services at we will not advertise. We have found over time that if you need to ask the answer is generally that we will not publish the voucher.
Illegal Products or Services
Vouchers must not constitute, facilitate, or promote illegal products, services or activities that are inappropriate, illegal, or unsafe, or that exploit, mislead, or exert undue pressure on people of any age.
Vouchers must not discriminate or encourage discrimination against people based on personal attributes such as race, ethnicity, color, national origin, religion, age, sex, sexual orientation, gender identity, family status, disability, medical or genetic condition.
Vouchers must not promote the sale or use of tobacco products and related paraphernalia.
Vouchers must not promote the sale or use of alcohol products solely. Alcohol may be included in other services or products such as a meal. “Free wine with your meal” or “25% off the total cost of your meal, including drinks” will be accepted. “25% off packaged Beer” will be rejected.
Drugs & Drug-Related Products
Vouchers must not promote the sale or use of illegal, prescription, or recreational drugs.
Vouchers must not promote the sale or use of any supplements.
Dangerous and Reckless Activities
Vouchers must not promote dangerous and reckless activities, without proper safety equipment and/or training.
Weapons, Ammunition, or Explosives
Vouchers must not promote the sale or use of weapons, ammunition, or explosives. This includes Vouchers for weapon modification accessories.
Adult Products or Services
Vouchers must not promote the sale or use of adult products or services.
Vouchers must not contain adult content. This includes nudity, depictions of people in explicit or suggestive positions, or activities that are overly suggestive or sexually provocative.
Vouchers must not contain content that infringes upon or violates the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.
Vouchers must not contain shocking, sensational, disrespectful or violent content.
Vouchers must not contain content that asserts or implies personal attributes. This includes direct or indirect assertions or implications about a person’s race, ethnic origin, religion, beliefs, age, sexual orientation or practices, gender identity, disability, medical condition (including physical or mental health), financial status, membership in a trade union, criminal record, or name.
Misleading or False Content
Vouchers, and business practices must not contain deceptive, false, or misleading content, including deceptive claims, offers, or methods.
Vouchers must not contain content that exploits controversial political or social issues for commercial purposes.
Vouchers may not promote the sale of spy cams, mobile phone trackers or other hidden surveillance equipment.
Grammar & Profanity
Vouchers must not contain profanity or bad grammar and punctuation. Symbols, numbers and letters must be used properly without the intention of circumventing our voucher review process or other enforcement systems.
Vouchers must not contain “before-and-after” images or images that contain unexpected or unlikely results. Voucher content must not imply or attempt to generate negative self-perception in order to promote diet, weight loss, or other health related products.
Payday Loans and Paycheck Advances
Vouchers may not promote payday loans, paycheck advances, or any short-term loans intended to cover someone’s expenses until their next payday. Short term loan refers to a loan of 90 days or less.
Vouchers promoting income opportunities must fully describe the associated product or business model, and must not promote business models offering quick compensation for little investment, including multilevel marketing opportunities.
Vouchers may not promote penny auctions, bidding fee auctions, or other similar business models.
Vouchers may not promote fake documents, such as counterfeit degrees, passports or immigration papers.
Spyware or Malware
Vouchers must not contain spyware, malware, or any software that results in an unexpected or deceptive experience. This includes links to sites containing these products.
Vouchers must not contain audio or flash animation that plays automatically without a person’s interaction or expands after someone clicks on the voucher.
Unauthorized Streaming Devices
Vouchers must not promote products or items that facilitate or encourage unauthorized access to digital media.
Prohibited Financial Products and Services
Vouchers must not promote financial products and services that are frequently associated with misleading or deceptive promotional practices.
Sale of Body Parts
Vouchers must not promote the sale of human body parts or fluids.
Vouchers must not promote the sale of online or offline dating services.
Gambling, Wagering & Betting
Vouchers must not promote the sale of online or offline gambling, waging or betting services except for state lotteries.
Vouchers must not promote subscription services, or products that include negative options, automatic renewal, free-to-pay conversion billing products.
Financial and Insurance Products and Services
Vouchers must not promote card applications, or financial services.
Vouchers Related to Politics or Issues of National Importance
Vouchers must not promote political, election related and issues of state nor national importance.
Cryptocurrency Products and Services
Vouchers may not promote cryptocurrency and related products and services.
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